Essential News

• The decision will increase Amazon's total employment in Costa Rica to 9,500

San José, Costa Rica - June 26, 2019. Today, Amazon.com, Inc. (NASDAQ: AMZN) announced the creation of 2,000 job openings. These positions will be based in Amazon’s dedicated centers in Costa Rica and will include specialist roles in areas such as customer service, technology, cloud services, finance and accounting.

These specialist roles will support Amazon’s customers around the world and provide 24/7 world class customer service in North and South America, Europe and Asia; in English, Portuguese, Italian, French, and Mandarin. The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 9th consecutive year, customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row, Amazon U.K. ranked #1 in that survey.

The President Costa Rica, Carlos Alvarado Quesada, recalled during a meeting he participated in on March 12, 2019, with executives at Amazon in Seattle, Washington. At this meeting, he asked Amazon, “to grow the number of virtual job openings to make quality jobs reach further regions of Costa Rica.”

Reaffirming his government’s support towards foreign investment, Alvarado said: “the announcement made by Amazon to create 2,000 job openings will have, without a doubt, a great impact on the quality job creation in different regions of the country, where the company pursues a methodology of virtual employment.”

The Minister of Foreign Trade, Dyalá Jiménez, added "Amazon announced the creation of 2,000 new jobs in different areas such as customer service, technology and in the finance sector. This is an announcement that fills us with pride for the trust they are placing in our country, being a company that is consolidated as the largest employer of the services sector in Costa Rica. Additionally, it offers great employment opportunities for those who are searching for jobs in those areas."

Amazon’s Costa Rica global service centers include a range of roles including Customer Service Associates, Fraud Investigators, Financial Analysts, Finance, Program, Team and Group Managers. For anyone interested in joining Amazon’s award-winning Customer Service team please visit amazon.jobs and filter by location; selecting Costa Rica.

Amazon offers competitive salaries and a full benefits package, including private medical insurance, private dental plan, private free transportation, and workers’ association among others. It also provides an extended maternity and paternity leave and a great work environment and growth including development programs for Associates that wish to expand their knowledge and career while working at Amazon.

With more than 7,500 employees in addition to these new hires, Amazon would be the largest employer in the Services sector in Costa Rica.

Jorge Sequeira, general director of CINDE, said “In 2008 and with only 75 employees, Amazon started writing its story in Costa Rica, Today we are proud to know that its local operations have helped the company globally to set the standards on technology by trusting the local human talent. The country reflects the impact of the company, where even 600 persons that live outside the Metropolitan Area work on a 100% virtual system from their homes”.

“We are excited to be continuing to invest in Costa Rica and creating thousands of new roles. It has been a pleasure to work with such talented people in the region who bring high levels of experience and passion to their work,” said Tom Weiland, VP Worldwide Customer Service, and Amazon. “Amazon’s customer service is one of the strongest in supporting and delighting our customers day in day out and I am proud to see the team in Costa Rica growing as part of our global network.”

Amazon opened its first customer service center in Costa Rica in October 2008, and since then, has had continuous growth of operations and functions on national soil; as the country has become business services for other operations such as Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, and other departments in the technology industry including Alexa Data Services, Transaction Risk Merchant, Seller Partner as well as financial services.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.com/about and follow @AmazonNews.

For more press information:

Carlos Morales, CINDE

2201-2830 / cmorales@cinde.org

Ignacio Solís Gómez, Milenio Comunicación

isolis@milenio.co.cr

2291-0660 Ext.109

8837-1536