Today’s customers seem to think the world revolves around them—and they are right. The global economy has entered a new and complex phase, as the contours of the commercial landscape are reshaped by unprecedented levels of competition, eroding customer loyalty and the quickened pace of innovation.
This is good news for organizations that see the opportunity amid the change and align themselves quickly and effectively around a new focal point: delivering a customer-centric experience —profitably and consistently— . This means designing end-to-end solutions around the customer perspectives and intentions. The true customer centricity imperative relies on 3 key attributes: customer relevance, enterprise agility and excellence in execution.
Costa Rica has created a culture that allows us to focus on our collaborators, their development and the impact we want them to generate, but without losing sight of why, which is undoubtedly linked to the end customer.
Learning has been a cornerstone of our society since 1870 when education became free and mandatory. We will continue to invest where it matters the most: our people.
We embrace challenges, learn rapidly and welcome opportunities. A nation governed in peace with a solid long-standing democracy that stands behind health, education and the pursuit of self-development.
EXPLORE MORE +40 active talent developing programs with universities and technical institutions based on companies' needs