Essential News

Monday, October 9, 2023. Bill Gosling Outsourcing (BGO) Costa Rica continues to make a difference in the contact center industry by expanding its services to more customers in Canada. This was recently confirmed by the company, which provides services to fintech, bank, financial institution, e-commerce, retail, and automobile industries and public services. 

BGO plans to triple the number of Canadian customers it serves from Costa Rican soil which translates into the creation of 500 new job openings in our country. This is made possible by the expertise gained in financial technology collections and the addition of new clients, including a Canadian automotive financing firm, an emergency roadside assistance organization, and most recently, a new utility client.

“We are enthused by the changing market,” stated David Clements, vice president of operations at Bill Gosling Outsourcing Costa Rica. “The extensive preparation of the local work force in education, skills, understanding of the North American culture, and one thing we feel even more valuable, the ability of Costa Ricans to speak French, enabling Canadian companies that had not outsourced much outside their country to open their doors now to solutions in other countries - specifically in Costa Rica. BGO is extremely excited to continue its growth and expansion with this breakthrough.”

CINDE Managing Director Marianela Urgellés added, “We are pleased to have been a strategic partner for BGO since its arrival in Costa Rica and now with its sustained growth in our country. The company’s expansion of openings based on the capacities of Costa Rican talent, and especially on their command of more than two languages, reaffirms the importance to the country of concentrating measurable efforts on strengthening bilingualism as an enabling factor giving Costa Ricans access to better employment opportunities.

Urgellés also added, “BGO has already surpassed 1,200 employees after its first job openings at the beginning of 2023. With these 500 new openings the company is expected to continue fortifying its more than 24 business lines in markets such as the United States and now, essentially, Canada.”

Bill Gosling Outsourcing invites professionals looking for new career opportunities to join a dynamic team dedicated to excellence in the outsourcing industry. 

“With operations in seven countries around the world, we are a rapidly growing company, and the expansion here is an exciting and essential part of our evolution,” said Clements. 

Among the job openings the company is seeking to fill are 380 agent positions who will directly help customers in a variety of situations, including helping customers requiring emergency roadside assistance, billing questions, loan inquiries, early stage collections, and solar panel system welcome calls; and 40 supervisory roles such as Team Leaders who directly lead and coach 15-20 agents, Managers in Operations and Support teams, and other administrative and specialized support positions in Recruiting, Human Resources and Helpdesk technical support. Training is paid, and employees must speak either English or French.

BGO has its head offices in the El Cafetal Corporate Center in Belen, Heredia. Those interested in exploring the job options can do so by visiting www.billgosling.com/careers.

Founded in 1955, Bill Gosling Outsourcing (BGO) delivers outsourcing services to customers throughout North America, India, and the United Kingdom. With its recent acquisition of MattsenKumar, an outsourcing firm headquartered in India, BGO has expanded its operations to seven countries with more than 5,500 employees around the world. Bill Gosling’s services include customer service and support, accounts receivable management, customer sales and acquisition, e-commerce, professional consulting, technological solutions, risk and fraud operations, business intelligence, and business process outsourcing.

CINDE is Costa Rica’s private foreign investment advisory agency. Declared of public interest, over its 41 years the non-profit agency has helped attract some 430 multinational companies and create some 181,000 direct jobs in this country. CINDE’s services include analysis and assistance to investors during their decision-making and setup as well as support in their reinvestment and growth processes.