Essential News

Heredia, Costa Rica, January 30, 2023 – Global information and insights provider TransUnion (NYSE:TRU) has announced the opening of a new Global Capability Center (GCC) in Costa Rica that will support clients around the world and create hundreds of new jobs across the country. TransUnion identified Costa Rica as an ideal location for its third GCC (adding to its existing GCC ecosystem in India and Africa) as part of its increasing commitment to Latin America.

TransUnion provides solutions that help make trust possible in the modern economy. The company does this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. These solutions help create economic opportunity and great experiences for hundreds of millions of people in more than 30 countries.

The Costa Rica GCC will support TransUnion’s goal of providing near time zone language coverage and business continuity for its associates and clients in North and South America, and elsewhere in the world. Over time, it will offer a full stack of capabilities across system architecture, application development, cloud, intelligent automation, business process management, data science and analytics, shared services, back-office functions, and contact centers. A local leadership team will provide oversight and shared service support in Finance and Human Resources.

“Associates in the Costa Rica GCC will bring a wide mix of skills to the TransUnion business, helping drive greater global efficiencies for our customers,” said Eric Hess, TransUnion’s Executive Vice President for Global Operations. “It will see us facilitate trust in faster and more efficient ways, helping consumers access the financial services they need to succeed.”

Manuel Tovar, Minister of Foreign Trade of Costa Rica, said: “We celebrate the opening of TransUnion's Global Capability Center (GCC) in our country, the new investment will generate quality jobs that will be accessible from all over the country and will strengthen the presence of our human capital in the international technology market. In Costa Rica we are committed to providing a favorable environment for trade and foreign investment. We will continue working to be the home of digital technology companies."

Search for talent throughout the country
Recruitment for new associates for the Costa Rica GCC is open to applicants from across the country, as it will offer the opportunity for them to work from home, wherever they are. TransUnion also has an office in Heredia which offers hot desks, collaboration and innovation spaces for those wanting to use them, and meeting rooms and conferencing facilities.

“We know that Costa Rica is recognized as a leading exporter of high value-added and knowledge intensive services, with many people fluent in a number of global languages including English, Spanish, Portuguese, and French,” said Avesh Singh, Vice President of Global Operations, who is responsible for scaling and growing the Costa Rica and Africa GCCs. “TransUnion already has considerable presence and experience in Costa Rica, through our existing business in the region and our acquisition of Neustar."

With 30 people already employed by the center and more than 100 additional vacancies being actively recruited for, the GCC’s staff complement is expected to grow at significant pace in the coming months. The TransUnion GCC in Africa has already grown to more than 650 associates across multiple disciplines in under two years, and the India GCC has grown to more than 2,600 associates since opening in 2018.

Jorge Sequeira, the Managing Director of CINDE, highlighted: “TransUnion has been in Costa Rica for almost three decades, and significantly increased it presence with its recent acquisition of the company Neustar, who itself arrived in Costa Rica at the very beginning of 2000. This track record makes it possible that our country provides real-time information and analytics for risk, digital performance, defense, and telecommunications, just to mention some areas. Truly this kind of operation reaffirms our country's experience in knowledge-based service centers.”

In addition, Sequeira observed: "TransUnion will create more formal employment and quality jobs, opening an opportunity to Costa Ricans from any area of the country to apply for and join the company’s global operations."

The TransUnion GCC in Costa Rica enables a ‘follow the sun’ model of productivity that allows the business to provide 24-hour service to its customers, while respecting its associates’ work-life balance. This means that challenges can be resolved quickly, with solutions delivered at consistent levels of service, and that new products can be developed more quickly.

Bryan Castillo is the new Head of TransUnion Costa Rica GCC, and has been part of its wider business for over 20 years across many business functions. Commenting on the launch of the new center, Bryan said: “I’m so proud to be appointed the Head of our new Costa Rica Global Capability Center, which creates jobs across a range of disciplines across the country via our work from home model. Costa Rica is increasingly becoming a knowledge-based destination for international companies and we are privileged to be benefiting from the talent our country has to offer.”

To learn more about roles available with the new GCC please visit TransUnion’s global recruitment website.

About TransUnion Costa Rica (NYSE:TRU)
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.
TransUnion’s ecosystem of Global Capability Centers (GCC) enables innovation, builds global scalability and delivers value for our organization, our customers and consumers while enabling stronger communities and thriving economies around the globe.
In Costa Rica, our GCC leverages local talent to deliver TransUnion’s core capabilities and support global operations. We’re creating opportunities across a full stack of competences with contact center, business process management, technology support and data analytics roles, among others, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.

About CINDE
For more than 40 years, the Costa Rican Investment Promotion Agency (CINDE) has worked to attract foreign direct investment to the country. Throughout its history, CINDE has provided support to more than 400 multinational companies established in Costa Rica, in diverse industries including manufacturing, services, life sciences, and tourism infrastructure. The agency is a private, non-political organization declared of national interest.