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News CINDE hosts 1st Edition of GBS Forum in collaboration with McKinsey & Company

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CINDE hosts 1st Edition of GBS Forum in collaboration with McKinsey & Company

Costa Rica solidified its position as a leader in Global Business Services (GBS) by hosting the first Global Service Centers Forum (GBS Forum) on April 2, 2025.

The event, organized by CINDE in partnership with McKinsey & Company, brought together 50 multinational companies with operations in Costa Rica.

Key discussions focused on the shift toward Global Capability Centers (GCCs), the role of generative AI, and the need for specialized talent in data science, cybersecurity, and complex services.

Costa Rica’s strengths—its strategic location, skilled multilingual workforce, and mature services ecosystem—make it a preferred destination for global operations.

📽️ Watch the video below to see highlights from the GBS Forum and learn how Costa Rica is driving global services' future.